Q: When do you set up?
A: That depends on how many rentals, we have that day. Generally, we arrive 1 hour before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 2 hours in advance. If this is the case, we will call the day before you event to confirm that someone will be at the party location to meet our staff.
Q: We’ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The inflatable unit should be clean when you get it. Hi Jump Inflatable Bounce House Rentals, LLC cleans and sanitizes every unit before and after every rental. We promise to provide a clean and healthy unit that everyone will enjoy.
Q: Do we have to keep the blower unit plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That iss why we require an outlet within 50 feet of the unit. Longer cords can pop your circuit breaker so we will bring our own heavy duty cords. If the unit is to be set up in a location the is more than 50 feet from an outlet, we will require a power generator. The minimum size generator we require is 3500 watts for small inflatable units and 5000 watts for larger inflatable units. Call us to get the specific size. We rent generators at a reasonable cost and it will come with a full tank of fuel that will last through the entire rental period. Please note that if you use our generator to power your own personal items, we will not be responsible for any damages to you items due to power surges; also we recommend that you have an additional 2 gallons of fuel standing by.
Q: Do parks have electricity?
A: We love setting up at parks, but most parks do NOT provide electrical service for you. If you want to set up at a park, you must have an adequate generator. The minimum size generator we require is 3500 watts for smaller inflatables, and 5000 watts for larger inflatable units. Call us to get the specific size. We rent generators at a reasonable cost and it will come with a full tank of fuel that will last through the entire rental period. Please note that if you use our generator to power your own personal items, we will not be responsible for any damages to you items due to power surges; also we recommend that you have an additional 2 gallons of fuel standing by.
Q: Are you insured to operate in/on City and County of Honolulu and State of Hawaii parks and facilities?
A: Absolutely! We carry full coverage liability insurance, as required by the City and County of Honolulu, and we are listed with both City and County and State of Hawaii offices as an approved company allowed to set up our inflatable on public parks and beaches. Our insurance coverage also certifies our company to provide services to Military Facilities, and many private locations and facilities.
Q: What payments do you take, and do you require a deposit?
A $50 deposit is required to secure your date and time. All deposits will require a debit or credit card (VISA or MC only). Your reservation will not be held until the deposit is received. The remaining balance will be collected at time of set up by cash, debit or credit card. We do not accept personal checks. A company check is acceptable for businesses, religious organizations, and schools. Your deposit is non-refundable, unless it is due to weather. Cancellations within 72 hours of your event will be charged the full amount of the rental.
Q: What if we need to cancel, and what happens to the deposit?
A: Once you submit a deposit for the rental item(s), it is NOT refundable. Should you decide to cancel the rental item(s) and contract, we will give you a credit, equal to the amount of your deposit that will be valid for six months from the date of your cancellation, for you to use (subject to availability). After the six month time limit has expired (the date that you cancelled), the deposit will not be valid and no refund of the deposit will be administered.
Q: What happens if it is raining or the weather is bad?
A: Because the weather is unpredictable, we keep track of it constantly. If the weather is bad on the date of your event, we, as well as yourself, reserves the right to make the determination to cancel all of our services. We will be in contact with you to make this determination. Some of the determining factors may be high winds, torrential rain, thunder and lightening, tsunami, hurricane, earthquake, and flooding. If this is the case, we will give you the option of a full refund of your deposit, or we can apply your deposit to a postponement date, of your choice (subject to availability), for up to six months from the date of your event. If you decide to have us provide our services, despite our objections, there will no refunds should the weather continue to worsen and you terminate or cancel your party. Lite rain and wind will not be considered a cause or reason for service cancellation.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids). We can also set up on asphalt, and concrete. However, an extra $50.00 fee will be charged for setting up on these types of surfaces due to additional equipment needed to secure the unit and to protect the unit from excessive wear. We will not set up on any type of rocks, gravel, dirt or mud as the constant rubbing will wear through the vinyl of the inflatable unit.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you’ve ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens, please alert us at once so we can remedy the situation. If, however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don´t want you, your guests or our company to be in that situation, which is why we have you sign and initial all of our safety rules and contracts, so that you can be the trained operator.